Integrity – Before the engagement we reach conceptual
agreement on the expertise, approach and results required –
only accepting work where we add value.  During and after the
engagement we provide direct, honest feedback on what we have
seen, our conclusions and recommended actions.

Dedication to your success – We don’t engage in extended
“fact finding” or “process improvement”.  A successful
engagement moves quickly from data gathering to problem
solving to assignment and tracking of actions.  We are committed
to achieving results and providing the tools for you to internalize
our approach.

Long-term relationship – Ideally, we become a part-time
member of the management team – bringing the skills, charter
and internal trust to attack problems that line managers don’t
have the time or expertise to tackle.
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